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Playbook · AHeavy Logistics & Distribution

Logistics & Last-Mile Distribution

Sensor-integrated dispatch, real-time weight loops, and settlement at the point of delivery.

In heavy logistics, most margin leakage happens between the loading bay and the invoice. Colony collapses that gap with sensor-integrated dispatch, digital weight loops, and micro-payment settlement — releasing working capital and slashing dispute overhead.

Delivered impact

Annual EBITDA

+£260k

Working Capital

£2.7M

Time to Impact

8 weeks

Run diagnostic
01 / The Friction

The dispatch-to-cash cycle is the hidden killer.

A £30m turnover logistics business will typically lose 2–3% of top-line revenue to catch-weight disputes, credit-note attrition, and administrative time spent chasing paper run sheets. Days Sales Outstanding drift past forty-five days on distribution accounts, tying up working capital that could otherwise fund the fleet. Ops managers spend more time triaging disputes than optimising routes.

Signals it is you

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Net margin below 3% despite double-digit revenue growth

—

Days Sales Outstanding consistently above 45 days

—

More than 2% of invoiced value ending up in disputed or written-off credit notes

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Multiple daily disputes under £150 that cost more to process than to concede

02 / The Intervention

Weight, dispatch, and settlement collapsed into a single closed loop.

We instrument the entire dispatch path — from crane and pallet scales on the loading bay, through the driver's mobile app, into the customer's receiving dock — so that the physical weight of goods and the invoiced amount are reconciled in real time, at the point of transfer, with the customer's signature.

Components

Component · 01

Bluetooth-linked scales

Retrofit BLE modules on existing crane and pallet scales — no rip-and-replace.

Component · 02

Colony Weight-Loop API

Proprietary, ERP-agnostic layer reconciling weight-at-dispatch with invoice-at-delivery in under 100ms.

Component · 03

Driver app

React Native, offline-first. Dispatch, e-signature, photo capture, sync-on-connect.

Component · 04

QR micro-payment engine

PSD2-compliant settlement at the point of delivery for small-ticket disputes.

Component · 05

Dispute pre-clearance agent

Automatically settles under-£150 disputes without human intervention using per-account rules.

03 / Tech Stack

What lives under the hood.

Scale firmware

Custom BLE firmware layered on existing scale hardware — vendor-agnostic.

Weight-Loop core

Rust service with sub-100ms weight-to-invoice reconciliation.

ERP middleware

Pre-built connectors for SAP, Sage 200, and MS Dynamics 365 Business Central.

Payment gateway

PSD2 SCA handling with fallback flow for offline delivery scenarios.

04 / The Impact

Reported weekly. Reconciled quarterly.

Invoice disputes under £150 fall to zero within one billing cycle. DSO on distribution accounts drops from 45+ days to under 21. Working capital is released in a single working month. Administrative headcount is redeployed from dispute triage into commercial account management. The compounding effect on EBITDA is visible within two quarters and structural thereafter.

Annual EBITDA

+£260k

Working Capital

£2.7M released

DSO Reduction

−25 days

Disputes < £150

−100%

05 / Deployment Timeline

From diagnostic to measurable impact.

Phase · 01

Wk 0–2

Diagnostic, scale audit, ERP integration scoping.

Phase · 02

Wk 2–6

Firmware rollout, ERP middleware live, driver app pilot with lead depot.

Phase · 03

Wk 6–8

Full-fleet rollout, ops team training, first parallel-billing cycle.

Phase · 04

Wk 8–12

KPI stabilisation, dispute-agent tuning, second-order route optimisations.

06 / Adjacent Applicability

Where else this travels well.

Every Colony playbook is engineered to be portable. The core intervention shape holds — components adapt to the client context.

Cold-chain distribution

Industrial wholesale

Waste & recycling logistics

Port drayage

Think this playbook fits your operation?

Three concise steps and a Colony operational specialist will respond within one working day with a bespoke margin-uplift projection scoped to your footprint.