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Playbook · AHeavy Logistics & Distribution

Logistics & Last-Mile Distribution

Sensor-integrated dispatch, real-time weight loops, and settlement at the point of delivery.

In heavy logistics, most margin leakage happens between the loading bay and the invoice. Colony collapses that gap with sensor-integrated dispatch, digital weight loops, and micro-payment settlement — releasing working capital and slashing dispute overhead.

Delivered impact

Annual EBITDA

+£260k

Working Capital

£2.7M

Time to Impact

8 weeks

Run diagnostic
01 / The Friction

The dispatch-to-cash cycle is the hidden killer.

A £30m turnover logistics business will typically lose 2–3% of top-line revenue to catch-weight disputes, credit-note attrition, and administrative time spent chasing paper run sheets. Days Sales Outstanding drift past forty-five days on distribution accounts, tying up working capital that could otherwise fund the fleet. Ops managers spend more time triaging disputes than optimising routes.

Signals it is you

Net margin below 3% despite double-digit revenue growth

Days Sales Outstanding consistently above 45 days

More than 2% of invoiced value ending up in disputed or written-off credit notes

Multiple daily disputes under £150 that cost more to process than to concede

02 / The Intervention

Weight, dispatch, and settlement collapsed into a single closed loop.

We instrument the entire dispatch path — from crane and pallet scales on the loading bay, through the driver's mobile app, into the customer's receiving dock — so that the physical weight of goods and the invoiced amount are reconciled in real time, at the point of transfer, with the customer's signature.

Components

Component · 01

Bluetooth-linked scales

Retrofit BLE modules on existing crane and pallet scales — no rip-and-replace.

Component · 02

Colony Weight-Loop API

Proprietary, ERP-agnostic layer reconciling weight-at-dispatch with invoice-at-delivery in under 100ms.

Component · 03

Driver app

React Native, offline-first. Dispatch, e-signature, photo capture, sync-on-connect.

Component · 04

QR micro-payment engine

PSD2-compliant settlement at the point of delivery for small-ticket disputes.

Component · 05

Dispute pre-clearance agent

Automatically settles under-£150 disputes without human intervention using per-account rules.

03 / Tech Stack

What lives under the hood.

Scale firmware

Custom BLE firmware layered on existing scale hardware — vendor-agnostic.

Weight-Loop core

Rust service with sub-100ms weight-to-invoice reconciliation.

ERP middleware

Pre-built connectors for SAP, Sage 200, and MS Dynamics 365 Business Central.

Payment gateway

PSD2 SCA handling with fallback flow for offline delivery scenarios.

04 / The Impact

Reported weekly. Reconciled quarterly.

Invoice disputes under £150 fall to zero within one billing cycle. DSO on distribution accounts drops from 45+ days to under 21. Working capital is released in a single working month. Administrative headcount is redeployed from dispute triage into commercial account management. The compounding effect on EBITDA is visible within two quarters and structural thereafter.

Annual EBITDA

+£260k

Working Capital

£2.7M released

DSO Reduction

−25 days

Disputes < £150

−100%

05 / Deployment Timeline

From diagnostic to measurable impact.

Phase · 01

Wk 0–2

Diagnostic, scale audit, ERP integration scoping.

Phase · 02

Wk 2–6

Firmware rollout, ERP middleware live, driver app pilot with lead depot.

Phase · 03

Wk 6–8

Full-fleet rollout, ops team training, first parallel-billing cycle.

Phase · 04

Wk 8–12

KPI stabilisation, dispute-agent tuning, second-order route optimisations.

06 / Adjacent Applicability

Where else this travels well.

Every Colony playbook is engineered to be portable. The core intervention shape holds — components adapt to the client context.

Cold-chain distribution

Industrial wholesale

Waste & recycling logistics

Port drayage

Think this playbook fits your operation?

Three concise steps and a Colony operational specialist will respond within one working day with a bespoke margin-uplift projection scoped to your footprint.