Frequently Asked Questions

If there's something you'd like to know that's not listed here, please contact us.

Colony Closing

Why is Colony closing?

After over three years of helping fans get closer to films and talent that they love, Colony has been acquired. As a result, we are closing the current service on 31st August 2017.

While it’s sad to say goodbye to Colony, we’re hugely excited by the next stage of our journey to deliver Colony’s award-winning technology under the new vision of our acquirer.

When does the service close?

Colony will close at midnight BST on Thursday 31st August 2017.

Can I still access my rental?

Purchasing capacity ceased on Monday 21st August 2017. Any rental made within 30 days of this date will still be available to stream for the standard 48 hour access period. However, access will end at midnight on Thursday 31st August 2017. If you have not yet commenced a rental made in the last 30 days, and wish to request a refund, please contact us here. Please note: any rentals which have been activated will not be refunded.

Can I still access my bundles?

As per our Terms & Conditions, choosing to “buy” a bundle gives you access to streaming video on demand on a long term access basis "Long Term Rental Offer”. This is defined as a minimum of 6 months after payment has been made. All users who bought bundles anytime before 20th February 2017 will not be entitled to a refund, as per acceptance of these conditions. Any users who bought bundles between 21st February and 21st August 2017 will be entitled to a refund which will be automatically issued by the Colony team.

Can I get a refund?

Access to content will end at midnight on Thursday 31st August 2017. If you have not yet commenced a rental made in the last 30 days, and wish to request a refund, please contact us here.

Any users who bought bundles between 21st February and 21st August 2017 will be entitled to a refund which will be automatically issued by the Colony team.

All users who bought bundles anytime before 20th February 2017 will not be entitled to a refund, as per acceptance of our Terms & Conditions.

What will happen to my account?

All user accounts will be terminated on 1st September 2017.

Product

What is a bundle?

Our bundles give you the film, plus a host of behind-the-scenes extras — deleted scenes, interviews, making-of documentaries, stills, scripts and more. When you buy or rent a film on Colony, you gain access to the entire bundle. Our bundles can be thought of the modern, online-streaming equivalent of the special edition DVD.

Can I download your films to my device?

Due to technical and licensing restrictions, we are currently only able to offer online streaming of our films and extra content.

Do you provide DVDs?

We are a digital streaming platform only, and therefore we do not provide any physical DVD or Blu-Ray versions of our bundles. We consider our bundles to be the new digital home of the DVD special edition.

How do rentals work?

You can start your rental within 30 days of purchase. Once you click on the film or any extras you will be asked to start your rental period. Once your rental period has started you then have 48 hours to watch the film and explore the extras as often as you like until your rental expires.

How can I watch your films on my Smart TV?

Chromecast

If you are a Chromecast owner, you may stream video content directly from your laptop or desktop to a Smart TV. Using the Chrome browser, open any video on our website. If a Chromecast device is detected, the Chromecast icon will appear in the top right of the video player.

Roku

We also have a Roku channel allowing Roku owners to watch films purchased on Colony on a Smart TV. You can find our channel by searching for "Colony" on your Roku device.

Samsung and LG smart TV

We have applications in both the Samsung and LG smart TV app stores which allow you to watch films purchased on Colony on your Samsung or LG Smart TV. Simply searching for Colony in your Smart TV's app store.

AppleTV

If you're an Apple TV owner, you may stream to a Smart TV directly from our iPad app using the "AirPlay" functionality on your device.

You can also connect your laptop to your Smart TV with an HDMI cable and stream films to your TV directly from laptop.

Video Issues

I can't get my film to play

If you are experiencing problems getting one of our films to play, we recommend you install and use either Chrome (version 45+) or Firefox (version 47+) as your browser. If you are a Mac user and wish to use Safari, you must be using OS X version 10.11 (El Capitan) or above. If you are a Windows user and wish to use Internet Explorer, you must be using version 11 or above on Windows 8 or higher.

I’ve installed Chrome but I’m still having problems

Firstly, please ensure that you are actually using Chrome, and not another browser (even if you have just installed Chrome).

Please also ensure that your version of Chrome is the latest version available. This can be done by entering chrome://chrome/ in your address bar, and checking for updates.

If you've just installed Chrome and are using it for the first time, you may need to wait for a small content protection component to be updated before our films can be played.

You can either wait for this to install (which can take up to 10 minutes), or enter the following in the address bar: chrome://components/, and then click "Check for update" underneath WidevineCdm, which will install the component immediately.

My audio and video are out of sync

Playing an encrypted video stream can be a demanding task for your computer. When your computer's CPU doesn't have the resources it needs, video and audio streams can become out of sync.

To ensure smooth video playback, please close any other tabs or applications that may be running. Restarting your machine entirely may also drastically improve video playback performance. It is also essential to have a sufficiently fast internet connection with a reliable Wi-Fi signal.

Why can't I watch films on my iOS mobile device?

Due to limitations in content protection technology, we are currently unable to deliver encrypted content (typically our films) to the iOS Safari browser.

If you have an iPad, you may watch our films using our free iPad Player app.

You can watch all of our extra content on any device.

iPad App

Why can’t I hear anything in the iPad app?

On certain models of iPad, plugging in headphones resolves this issue.

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