Frequently Asked Questions

If there's something you'd like to know that isn't listed here, please contact us.

Product

What is a bundle?

Our bundles give you the film, plus a host of behind-the-scenes extras — deleted scenes, interviews, making-of documentaries, stills, scripts and more. When you buy or rent a film on Colony, you gain access to the entire bundle. Our bundles can be thought of the modern, online-streaming equivalent of the special edition DVD.

Can I download your films to my device?

Due to technical and licensing restrictions, we are currently only able to offer online streaming of our films and extra content.

Do you provide DVDs?

We are a digital streaming platform only, and therefore we do not provide any physical DVD or Blu-Ray versions of our bundles. We consider our bundles to be the new digital home of the DVD special edition.

How do rentals work?

You can start your rental within 30 days of purchase. Once you click on the film or any extras you will be asked to start your rental period. Once your rental period has started you then have 48 hours to watch the film and explore the extras as often as you like until your rental expires.

How can I watch your films on my Smart TV?

Chromecast

If you are a Chromecast owner, you may stream video content directly from your laptop or desktop to a Smart TV. Using the Chrome browser, open any video on our website. If a Chromecast device is detected, the Chromecast icon will appear in the top right of the video player.

Roku

We recently launched a Roku channel allowing Roku owners to watch films purchased on Colony on a Smart TV. You can find our channel by searching for "Colony" on your Roku device.

AppleTV

If you're an Apple TV owner, you may stream to a Smart TV directly from our iPad app using the "AirPlay" functionality on your device.

You can also connect your laptop to your Smart TV with an HDMI cable and stream films to your TV directly from laptop.

Video Issues

I can't get my film to play

If you are experiencing problems getting one of our films to play, we recommend you install and use either Chrome (version 45+) or Firefox (version 47+) as your browser. If you are a Mac user and wish to use Safari, you must be using OS X version 10.11 (El Capitan) or above.

We do not currently support the Internet Explorer or Edge browsers for Windows.

I’ve installed Chrome but I’m still having problems

Firstly, please ensure that you are actually using Chrome, and not another browser (even if you have just installed Chrome).

Please also ensure that your version of Chrome is the latest version available. This can be done by entering chrome://chrome/ in your address bar, and checking for updates.

If you've just installed Chrome and are using it for the first time, you may need to wait for a small content protection component to be updated before our films can be played.

You can either wait for this to install (which can take up to 10 minutes), or enter the following in the address bar: chrome://components/, and then click "Check for update" underneath WidevineCdm, which will install the component immediately.

My audio and video are out of sync

Playing an encrypted video stream can be a demanding task for your computer. When your computer's CPU doesn't have the resources it needs, video and audio streams can become out of sync.

To ensure smooth video playback, please close any other tabs or applications that may be running. Restarting your machine entirely may also drastically improve video playback performance. It is also essential to have a sufficiently fast internet connection with a reliable Wi-Fi signal.

Why can't I watch films on my mobile or tablet device?

Due to limitations in content protection technology, we are currently unable to deliver encrypted content (typically our films) to browsers on mobile devices.

If you have an iPad, you may watch our films using our free iPad Player app.

If you are an android user, you may download our free Colony Player app for android, which works in conjunction with our website to provide playback of our films on your android device.

You can watch all of our extra content on any device.

We are currently developing apps for iOS and Android which should address this issue, launching summer 2016.

iPad App

Why can’t I hear anything in the iPad app?

On certain models of iPad, plugging in headphones resolves this issue.